Having spent the last twenty years delivering cultural awareness training to major corporations around the world, I suppose I should know the answer to that question! However, it seems to me that a great many of my clients are confused when it comes to describing what they want a cultural awareness training programme to deliver. Therefore, I thought it might be helpful to outline what, in my view, cultural awareness training should focus on:
People need to be aware that they are taking their own subconscious commercial bias into every cross-border commercial interaction and they need to develop an awareness that they too are probably part of the problem. All too often people point the finger at other cultural approaches and say, ‘it’s all their fault.’ It is very rarely all their fault and people need to be aware of their own role in misunderstandings or commercial impasses.
It is also essential that people become aware that commercial cultural differences can impact on every single aspect of corporate life. They can impact on meetings, decision-making processes, attitudes to risk, leadership expectations and a myriad of other critical business areas.
Whenever you compare two different cultures’ approach to business (and we have spent twenty years doing just that – see www.worldbusinessculture.com) you always find that there is a degree of similarity in their approach to things and a degree of difference in their approach. If people are working a lot with people from a certain business culture, it stands to reason that they need to know where the similarities are and where the differences will be found. After all, any similarities in approach will be the places where bridges can be built, and relationships cemented, whereas the differences will be where the problem areas are likely to be found.
If the cultural awareness trainer is to be of any help in this process of practical application, it stands to reason that the trainer needs to commercially experienced enough to be part of that process. If the trainer doesn’t have the experience to help at this stage the whole process could be ultimately futile.
So, the three key elements of any meaningful cultural awareness training programme are awareness raising, knowledge development and practical application.
If you would like to discuss your training needs in this area, please contact us.
Keith helps clients work smarter in global, virtual and hybrid landscapes through developing greater levels of cultural fluency, improving their abilities to work in global virtual teams and by helping them navigate the challenges of transitioning to a hybrid future.