Global Business Culture works extensively with European and North American business organisations which have significant contacts with India. The projects we have worked on include both outsourcing deals and ‘captives’ in all areas of India. The training we have undertaken with our blue-chip client base has been delivered in the West and also in India – we believe strongly that both sides need training and development in this area.
The aim of our training courses is to help develop the skills and knowledge levels necessary to help international organisations reap the cost benefits of working with India – cost benefits which are often easier to identify than to realize.
Our experience has led us to identify a number of key areas which people need to understand if efficiencies are to be improved and our training programmes focus on helping individuals ensure that both they and their virtual colleagues are working to maximum effectiveness.
Course topics include
- Leading a team in India
- Management style and expectations
- Understanding and working with Indian business culture
- Developing responsiveness and accountability
- Helping develop initiative in Indian colleagues
- Understanding the impact of hierarchy
- The importance of developing personal relationships
- Managing attrition
- Communication barriers
- Getting participation in conference calls
