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Offshoring - making it work

The immediate financial and scale benefits of offshoring are obvious to all and most major organisations make the decision to move part of their operations to areas such as China, India or Eastern Europe.

Huge amounts of effort are put into selecting the most appropriate partners and locations, but one part of the process that is often overlooked are the difficulties inherent in aligning working practice and process with new colleagues in a completely different part of the world.

However, a strong argument can be made that unless we are able to ensure that people can work effectively and efficiently together across geographic boundaries, then the full financial benefits of the process will never be achieved.

Global Business Culture has developed a portfolio of training interventions, specifically designed to help organisations maximise the benefits of an offshore relationship.

How we add value

With over 15 years’ experience of working with some of the world’s most prestigious global companies, Global Business Culture has developed a range of training interventions which are designed to be of immediate, practical value to everybody who is working in an offshored environment .  We do not talk theory; we talk practice by addressing such issues as:

Course topics include

(Click to expand)

Leading distant teams
What do your offshore team expect from you as a leader? Do they understand your instructions? Have you clarified the goals? What kind of feedback do they expect?
Working with a distant leader
What is the leadership style of your distant leader? Do you understand what his expectations are from you? How can you support his goals and objectives?
Key national cultures
Offshore operations often require people from very differing cultural backgrounds to work closely on an ongoing basis. An understanding of each others’ cultural drivers and expectations is essential
Understanding client expectations
Home teams often feel that overseas colleagues do not understand the mentality of the ‘end client’ in the US or Europe and this usually true – they need guidance and help in this area
Developing common process
Offshore and ‘home’ teams need to work towards a set of common approaches and processes that all team members understand and agree to adhere to
Communicating effectively
Good communication is vital in any offshore operation and an understanding of where the likely problem areas are can be very helpful and prevent misunderstandings
Making conference calls work
Conference call effectiveness can be greatly enhanced through coaching in a few basic techniques
Building trust across time and distance
Offshore relationships are often defined by a lack of trust amongst the team members. How do you build trust and relationships within a team who rarely, if ever, meet each other?


Typical training interventions

Although all our programmes are tailored to suit the needs of each individual client, our courses could cover the following formats:

  • Leading offshore team members
  • Working in an offshore team
  • Improving the effectiveness of offshored operations
  • Effective communication within the offshoring environment
  • Effective conference calls